Returns Process

At O’Neill Supplies, we do our very best to ensure that products you receive are as described and undamaged.

In the event you are not completely satisfied you may return your product to us and get a full refund or we will provide a replacement subject to the terms and conditions below.

  1. All products being returned must be complete and contain ALL original manufacturer packaging including packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. Please complete the Goods Return Note (GRN) below to book your return with us.
  2. If we have sent you an incorrect product, we will exchange it or provide a refund.
  3. If you receive damaged merchandise, it is preferable to REFUSE DELIVERY from the carrier attempting delivery. If you accept the package, you must make sure the damage is noted on the carrier’s delivery records in order to file a damage claim with us. Keep the product together with the original packaging and notify our customer service department within 48 hours. If you do not notify O’Neill Supplies of damaged goods within 48 hours of delivery, our regular return policy will override any claim of damage. DEFECTIVE goods can be accepted within 28 days of receipt of the package for refund or replacement.
  4. NON-DEFECTIVE goods can be accepted within 14 days of receipt of the package on condition that original shipping charges of all NON-DEFECTIVE returns will be non-refundable. Please use a carrier that is able to provide you with proof of delivery. For your protection, we strongly recommend you fully insure your return shipment in case of any loss or damage.
  5. If the package is refused by the customer without any reason, the customer shall be responsible for the return delivery charges.

If you have any queries please contact our customer services team: [email protected]

Goods Return Note (GRN)

Please print and fill out the form below and send it with your return:

Goods Return Note (GRN)